📋 Seller Policy

📌 1. Introduction

Welcome to Azomart! This Seller Policy outlines the terms and conditions for selling on our platform. By registering as a seller, you agree to comply with these policies.

✅ 2. Eligibility & Registration

Who Can Sell?

• Must be 18 years or older
• Must have a valid bank account & PAN card
• Must provide KYC documents (Aadhar, PAN, Bank details)
• Businesses must have GST registration (within 30 days of registration)

Registration Process

• Submit registration form with required documents
• Wait for admin approval (24-48 hours)
• Upon approval, receive your Seller ID and Dashboard access
• Login and start listing your products instantly

📸 3. Product Listing Guidelines

Product Quality Standards

• Products must be authentic, genuine, and as described
• No counterfeit, duplicate, or imitation items
• Products must meet all applicable safety standards
• Clear, honest, and detailed product descriptions

Product Images

• High-quality images (minimum 500x500 pixels, recommended 1000x1000)
• Main image must show the actual product clearly
• No watermarks, promotional text, or brand logos on images
• Up to 8 images per product from different angles

Product Categories

• Select the most accurate category for your product
• Do not list products in wrong categories to gain visibility
• Request new categories via seller support if needed

💰 4. Pricing & Commissions

Pricing Policy

• Set competitive and fair market prices
• Price must include all taxes and charges
• No hidden charges to buyers
• You can run your own discounts and offers

📦 5. Order Fulfillment

Order Processing

• Confirm orders within 24 hours of receiving them
• Pack products safely, securely, and in clean packaging
• Include a printed invoice in every package
• Keep the customer updated about order status

Delivery Timeline

• Local delivery: 2-4 hours
• Same day delivery: Order before 2 PM
• Next day delivery: Order after 2 PM
• Outstation delivery: 2-5 business days

🚚 6. Delivery & Shipping

Seller Responsibilities

• Package products securely with adequate cushioning
• Hand over to delivery partner on time
• Provide accurate and complete pickup address
• Keep products ready for scheduled pickup

Delivery Partner Process

• Delivery partner will show the order bill for verification
• Handover the products after verification
• Get signature/acknowledgment from delivery partner
• Take a photo of the package for record keeping

💳 7. Payments & Withdrawals

Payment Cycle

• Payments are processed on a weekly basis
• Only delivered orders are eligible for payment
• Minimum withdrawal amount: ₹500
• Processing time: 3-5 business days after request

Bank Details

• Must provide a valid and active bank account
• UPI ID can also be used for faster payments
• Update your bank details immediately if changed

🔄 8. Returns & Refunds

Return Policy

• Customers can request a return within 7 days of delivery
• Product must be unused and in original packaging
• Seller is responsible for arranging pickup
• Refund is processed after quality inspection

Refund Processing

• Refunds are processed within 5-7 business days
• Refund issued via the same payment method used
• Platform commission will be refunded to the seller

📊 9. Seller Performance Standards

⭐ Star Seller Badge: Sellers with 4.5+ rating and 95%+ fulfillment get a special "Star Seller" badge on their profile.

🚫 10. Prohibited Items

The following items are strictly prohibited on Azomart:

• ❌ Illegal, banned, or counterfeit products
• ❌ Weapons, ammunition, or explosive materials
• ❌ Drugs, narcotics, or any related substances
• ❌ Tobacco, alcohol, or related products
• ❌ Adult content, services, or related items
• ❌ Stolen or illegally obtained goods
• ❌ Items violating intellectual property rights
• ❌ Products that do not meet safety standards

⛔ 11. Account Suspension & Termination

Reasons for Suspension

• Violation of any seller policy or terms
• Selling fake, counterfeit, or prohibited products
• Multiple customer complaints or negative feedback
• Fraudulent or deceptive activities
• Non-payment of platform fees or dues
• Failure to provide GST number within 30 days of registration

Appeal Process

• Submit a written appeal through seller support
• Provide all necessary evidence to support your case
• Admin will review your appeal within 7 business days
• Decision will be communicated via email and dashboard

📞 12. Contact Support

If you have any questions, concerns, or need assistance, we're here to help:

• 📧 Email: seller-support@azomart.in
• 📞 Phone: +91 98765 43210 (Mon-Sat, 10 AM - 7 PM)
• 💬 WhatsApp: +91 98765 43211 (Quick support)
• 🌐 Seller Dashboard: Access support tickets from your dashboard